Troubleshooting

  • Symptoms:

    Flight Deck AR says “Tracker not available.”

    Fixes:

    • Only devices with Face ID / TrueDepth camera are supported.
      Older iPads (Home button models) are not compatible.
      Confirm you’re on iOS 17 or later for best support.

  • Symptoms:

    Tracker works, then suddenly stops.

    Fixes:

    • Check your Wi-Fi stability — avoid switching networks during flight.

    • If your router has both 2.4GHz and 5GHz, connect both your computer and iOS device to the same band.

    • Try restarting the app; Flight Deck AR reconnects automatically.

  • Symptoms:

    Tracking works in default views, but not in X-Camera.

    Fixes:

    • Make sure you’ve enabled the TrackIR option for each camera inside X-Camera.

    • Check that you’re running Flight Deck AR 1.0.1 or later (X-Camera support added).

  • Symptoms:

    Head movements feel shaky or laggy.

    Fixes:

    • Check that X-Plane runs at 30 FPS or higher. Flight Track ONE updates up to 60 FPS, but low simulator FPS will reduce smoothness.

    • Enable Adaptive FPS in the app to sync with X-Plane’s frame rate.

    • Ensure the TrueDepth camera has good lighting and a clear view of  your face.

  • Symptoms:

    You return to the app after your device was in standby/sleep for a long time and Flight Track ONE no longer recognizes X-Plane.

    Status: We’re working on a fix.

    Workaround (for now):

    • Force-quit Flight Track ONE and restart it.

    • Ensure your device and simulator are on the same Wi-Fi before starting tracking.

  • Symptoms:

    App is running, but nothing moves in X-Plane.

    Fixes:

    • Ensure your iPhone/iPad and computer are on the same Wi-Fi network.

    • Restart X-Plane to refresh UDP connections.

    • Disable VPNs or firewall rules that may block local network traffic.

    • On macOS/Windows/Linux, confirm X-Plane’s “UDP data output” is  enabled (default is ON).

    f you are still unable to connect, check the following:

    • Use the Custom Connection option and enter the correct IP/port.

    • On Windows 11, multicast support may not be enabled by default.

    Go to Control Panel → Programs and Features → Turn Windows features on or off.
    Make sure Multicast support (or similar networking feature) is enabled.
    After enabling, restart your computer and try again.

  • Symptoms:

    Pressing Start Tracking does nothing, or you see an error.

    Fixes:

    • Make sure your device has a TrueDepth camera (Face ID). Without it, tracking won’t work.

    • Check that you’ve granted camera access in iOS Settings → Privacy → Camera.

    • Restart the app and try again

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