Introducing the new Support Portal
We’ve officially launched our new Support Portal — your central hub for everything related to our products, from help and troubleshooting to feature requests and community discussions.
This upgrade has been long overdue. Our software family has grown far beyond flight simulation, and it was time for a modern, unified support experience.
Inside the new portal you’ll find:
Comprehensive Help Center — Find detailed instructions, guides, and tips to get the most out of our products.
Ticketing system — Get direct, organized assistance from our team.
Feature surveys — Share your ideas and vote on what’s next.
Community forums — Discuss, exchange tips, and connect with other users.
All our products now live under this single support roof:
Flight Deck ONE users can join the beta wave testing the next revolution for X-Plane.
Flight Deck AR pilots can share impressions and feedback as they enjoy a true augmented-reality experience.
And every other project in our ecosystem now has a dedicated place for conversation, guidance, and growth.
Everything has been fully migrated — documentation, forums, and tickets — and is ready for you to explore at:
This marks a major step toward a more open, connected, and community-driven experience for everyone who flies, builds, or creates with us.
Important: the old support system is no longer available. If you had an open ticket there, please create a new one on the new portal so we can continue assisting you without interruption.